At SACS EVENTS & CATERING, we strive to deliver the best catering, decoration, and stall services for your events. We handle all services directly without using any third-party vendors. This policy explains how cancellations and refunds work.

1. Booking Confirmation

A booking is considered confirmed only after we receive the required advance payment. This advance secures the date and resources for your event.

2. Cancellation by the Client

All cancellation requests must be sent to us in writing (WhatsApp).

Our standard cancellation terms are:

• More than 15 days before event: 80% refund of the advance amount. 20% is kept as a blocking & preparation charge.
• Between 7–15 days: 50% refund of the advance.
• Within 7 days of the event: No refund (non-refundable).

Since we manage everything in-house, cancellation close to the event leads to unavoidable losses such as food arrangements, materials, manpower scheduling, and resource blocking.

3. Rescheduling

You may request to reschedule the event date. Rescheduling is accepted only if the new date is available.

• Requests made more than 7 days before the event: No extra charges.
• Requests within 7 days: Additional rescheduling fee may apply.

4. Third-Party / Partner Involvement

We primarily handle all catering, decoration, and stall services through our in-house team. In certain cases, we may work with our trusted partner vendors to meet specific event requirements. These partners work under our coordination and quality standards.

All bookings, cancellations, and refunds are still managed directly by us, ensuring there are no delays, confusion, or separate vendor processes.

5. Refund Processing Time

Approved refunds will be processed within 5–7 business days via the same payment method used during booking (UPI/Bank Transfer/Other).

6. Event Changes

Changes in guest count, menu, decoration choices, or stall setup may affect the final pricing. Any modifications must be informed as early as possible.

7. Contact Us

If you have questions about this policy, contact us at:

SACS EVENTS & CATERING
near eruvadi, Thiruvenkatanathapuram,
Rajakkalmangalam, Nanguneri, Tirunelveli dist,
Tamil Nadu 627103.
Email: sugumarsnathan@gmail.com
Phone: +91 96888 86930